Refund & Return Policy

You can request a return or replacement within 7 days of receiving your order. Requests made after this period may not be accepted.

We accept returns or replacements in the following cases:

• The product arrived damaged or broken.
• The product is defective or not working as described.
• You received the wrong product or a missing item.

To be eligible, the product must be unused, unopened (where applicable) and in its original packaging with all tags, labels and accessories.

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used products (including consumables, supplements, food, cosmetics and personal care items), unless damaged or defective on arrival.
• Products that are damaged due to misuse, mishandling or normal wear and tear.
• Items bought on final sale or clearance.
• Gift cards and digital products.

Follow these simple steps to return or replace your order.

After your return is received and inspected, we will email you to confirm the outcome. If approved, your refund will be processed to your original payment method within 5-7 business days. Depending on your bank or card issuer, it may take a few more days to show in your account.

For Cash on Delivery orders, refunds are made by bank transfer or UPI. We will ask you for the details needed.

If your item is damaged, defective or incorrect, we will send a replacement at no extra cost, subject to stock availability. If the item is out of stock, we will offer you a full refund instead.

If the return is due to our error (damaged, defective or wrong item), we will cover the return shipping. For other approved returns, the customer may need to bear the return shipping charges. Original shipping fees are non-refundable unless the return is due to our error.

You can cancel an order before it is dispatched by contacting us at kashidasaree@gmail.com. Once an order is shipped, it cannot be cancelled, but you may be able to return it as per this policy. Prepaid orders cancelled before dispatch are refunded in full within 5-7 business days.

If you haven't received your refund yet, first check your bank account again and contact your bank or card provider, as processing can take some time. If you still haven't received it, please contact us at kashidasaree@gmail.com.

We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with a new 'last updated' date.